Privacy Policy

Last Updated: February 18, 2024

This Privacy Policy describes how Orbis collects, uses, and discloses your personal data when you visit shop-orbis.com, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, a visitor to the website, or any other individual whose data we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services or access them.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the amended Privacy Policy on the website, update the "Last Updated" date, and take any other legally required measures.

To provide the Services, we collect personal data about you from various sources and have done so in the past 12 months as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the data collected to communicate with you, provide the Services, fulfill applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

The type of personal information we receive about you depends on how you interact with our website and use our services. When we use the term "personal data," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

The information you provide to us directly through our Services may include:

Basic contact details, including your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information, including your username, password, security questions. Purchase information, including the items you view, add to cart, or add to your wishlist. Customer support information, including the information you provide when communicating with us, such as when you send a message through the Services. Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide us with this information, but doing so may result in your inability to use or access these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including sellers and service providers who collect information on our behalf.

Companies that support our website and services, such as Shopify. Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, to fulfill our contract with you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. All information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the section below - Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the services and fulfill our contract with you. This includes processing payments, processing orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, processing returns and exchanges, and enabling reviews.

Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail and displaying ads for products or services. This may also include using your personal information to better tailor the services and advertising on our website and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. When you register to use the services, you are responsible for keeping your account information secure. We strongly recommend not sharing your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately.

Communication with You. We use your personal information to provide customer support and improve our services. This is done in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to optimize and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services.

Most browsers accept cookies by default, but you can change your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause certain features and overall functionality of the services to malfunction or become unavailable. Blocking cookies may also not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may disclose your personal information for legitimate purposes in accordance with this Privacy Policy to third parties. This may include:

With suppliers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use your information in accordance with their own privacy notices. If you directly request us or ask for our consent to disclose certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations. With our subsidiaries or within our corporate group to conduct successful business operations. In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to respond to requests such as subpoenas, search warrants, and similar requests, to enforce the applicability of the terms of use, and to protect or defend the services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes listed above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category. Categories of Recipients; Identifiers such as basic contact information and certain order and account information; Commercial information such as order information, purchase information, and customer support information; Internet or other similar network activity, such as usage data Suppliers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)

Business and marketing partners - Subsidiaries We do not use or disclose sensitive personal information for the purpose of deriving characteristics about you.

User-Generated Content

The services allow you to post product reviews and other user-generated content. If you choose to publish user-generated content in a public area of the services, that content will be public and accessible to anyone.

We do not control who has access to the information you make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-Party Websites and Links.

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public forums, including information you share on third-party social network platforms, may also be viewed by other users of the services and/or users of those platforms without restriction as to its use by us or a third party. Our inclusion of such links does not alone mean that we endorse the content of such platforms or their owners or operators, unless disclosed on the services.

Children's Data.

The services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "disclose" personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and Retention of Your Information.

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transit. We recommend against using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices.

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain situations, and in certain cases, we may deny your request as permitted by law.

Right to Access/Know. You may have the right to request access to the personal information we have about you, including details about how we use and share your information. Right to Deletion. You may have the right to request that we delete personal information we maintain about you. Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you. Right to Portability. You may have the right to receive a copy of the personal information we have about you and request that we transfer it to a third party under certain circumstances and with certain exceptions. Restriction of Processing. You may have the right to ask us to stop or limit the processing of personal information. Right to Withdraw Consent. If we rely on your consent to process your personal information, you may have the right to withdraw that consent. Complaint. You may have the right to object to our decision if we deny your request. You can do so by responding directly to our denial.

Management of Communication Preferences. We may send you marketing emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-marketing emails, such as those related to your account or orders you have placed. You may exercise any of these rights if provided on our website or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable laws, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to demonstrate that you have authorized them to act on your behalf and we may need to directly verify your identity. We will respond to your request promptly in accordance with applicable laws.

Complaints.

If you have complaints about how we process your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to challenge our decision by contacting us using the contact information provided below or by submitting your complaint to your local data protection authority.

International Users.

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including in the United States. Your personal information may also be processed by employees and third parties in these countries.

If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the competent authority of the United Kingdom, unless the data transfer is to a country for which an adequate level of protection has been established.

Contact.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your available rights, please contact us at info@shop-orbis.com.